Q: What should I do if I need a callback for a repair?

A: If you require a callback for a repair, simply contact our customer service team via phone or email. We’ll promptly schedule a convenient appointment to address the issue.

Q: How long does it typically take for a callback after I request one?

A: We strive to provide timely service for all callbacks. Depending on the nature of the repair and our current workload, we aim to schedule callbacks within 24 to 48 hours.

Q: Do I need to be present for the callback appointment?

A: While it’s not always necessary for you to be present, we recommend it whenever possible to ensure that any specific concerns or preferences are addressed during the repair.

Q: What if I’m not satisfied with the repair after the callback?

A: Customer satisfaction is our top priority. If you’re not completely satisfied with the repair after the callback, please let us know, and we’ll make every effort to resolve the issue to your satisfaction.

Q: Is there a warranty or guarantee on repairs conducted during a callback?

A: Yes, we stand behind the quality of our workmanship. All repairs conducted during a callback are covered by our warranty. If any issues arise, simply reach out to us, and we’ll make it right.

Q: Will my homeowner’s insurance cover the cost of repairs?

A: It depends on the specific terms of your homeowner’s insurance policy and the nature of the repair needed. In many cases, homeowner’s insurance policies cover repairs for damage caused by covered perils such as fire, windstorms, or plumbing leaks.

Q: How do I file a claim with my insurance company for repair work?

A: To file a claim with your insurance company for repair work, contact your insurance provider as soon as possible after the damage occurs. They will guide you through the claims process and may require documentation such as photos, receipts, and estimates for the repair.

Q: Can I choose my own contractor for repairs covered by insurance?

A: In most cases, you have the right to choose your own contractor for repairs covered by insurance. However, your insurance company may have preferred vendors or contractors they work with. Be sure to check with your insurance provider to understand your options.

Q: How does the insurance deductible affect repair costs?

A: The insurance deductible is the amount you’re responsible for paying out of pocket before your insurance coverage kicks in. The deductible amount typically applies to each claim. You’ll need to pay the deductible directly to the contractor performing the repairs.

Q: What if the repair costs exceed the insurance coverage?

A: If the repair costs exceed the coverage provided by your insurance policy, you’ll be responsible for covering the difference. Be sure to review your policy limits and coverage exclusions carefully to understand your financial responsibility.

Q: Will filing a claim for repairs affect my insurance premiums?

A: Filing a claim for repairs may affect your insurance premiums, depending on your insurance provider and the circumstances of the claim. In some cases, filing a claim can lead to higher premiums at renewal. It’s essential to weigh the potential impact on your premiums before filing a claim for minor repairs.

Q: Is there a service fee for having a technician come out to investigate the issue?

A: Yes, there may be a service fee associated with having a technician come out to investigate the issue. This fee helps cover the cost of sending a qualified technician to your location and diagnosing the problem.

Q: How much is the service fee for investigating the issue?

A: The service fee for investigating the issue varies depending on the type of repair needed, the complexity of the problem, and other factors. Our customer service team can provide you with specific details about the service fee when you schedule an appointment.

Q: Is the service fee waived if I choose to proceed with the repair?

A: In many cases, the service fee is waived if you choose to proceed with the repair after the investigation. However, this may vary depending on the policies of our company. Our customer service team can provide you with more information about our service fee policies.

Q: What if I’m not ready to proceed with the repair after the investigation?

A: If you’re not ready to proceed with the repair after the investigation, you’ll still be responsible for paying the service fee. However, you’re under no obligation to proceed with the repair if you’re not comfortable doing so.

Q: Can I get a refund of the service fee if the technician is unable to determine the issue?

A: While we strive to accurately diagnose and resolve issues, there may be instances where the technician is unable to determine the problem during the investigation. In such cases, our customer service team will work with you to address any concerns and discuss possible options regarding the service fee.